Laptop Repair - Troubleshooting Toshiba, Dell, HP, IBM Acer and Sony laptops
Copyright 2011 by Morris Rosenthal
All Rights Reserved
The first step in repairing any laptop or notebook is troubleshooting the
problem accurately. For example, some people will run out and buy a new battery
on the assumption it's failed when the problem is a frayed wire or a bad
connector on the power cord, something that can be fixed with a little solder
or electric tape. Likewise, a "dead" LCD screen could be a mainboard or video
adapter failure, a bad inverter or a burnt out backlight. When the LCD itself
needs replacing, it will probably be due to a physical crack in the glass
or blocks of dead pixels. If your CD or DVD drive won't work anymore, make
sure you've tried a selection of discs and try a cleaner kit before replacing
the drive, and always double-check the connection before discarding the old
drive. About the only problems that will identify themselves as imminent
failures are increasingly loud hard drives or steadily decreasing battery
life over time. If you prefer a question/answer approach to troubleshooting,
I have an experimental updated version of these
troubleshooting procedures online
at laptoptrouble.com where your feedback is welcome.
The troubleshooting process always starts with identifying what works. If the problem is power related (whether battery or a question of the laptop not turning on) the first step is establishing that power is getting to the laptop. This means checking that the LED on the transformer brick is lit, and if it isn't (or doesn't have an LED), that it's plugged into a good power outlet. You can check that by unplugging the transformer and simply plugging in a lamp. Some of the oldest notebook models have an internal transformer, so the line power (110 VAC in the U.S., 220 most other places) goes directly into the laptop body. The next question is whether or not any of the little LED status lights on the laptop light up with the power plugged in. Even the oldest models usually have a power good status light. If you have positive power status and the notebook simply won't turn on, the next check is the battery. Some models of notebooks will not operate without a good battery installed, but most will, so Google up your particular model with a search like "operating without battery" and find out if your laptop will operate with a dead or missing battery. If the battery isn't an issue and the laptop still won't turn on one with the power good status light lit, it could be a switch failure, but it's more likely a power regulation or mainboard failure. Troubleshooting power regulation or the motherboard requires test equipment or spare board to swap out, and is beyond the scope of these articles.
It pays to go online and read the owners manual for extending the life of the battery in your particular laptop model if you didn't do so when you obtained it. Some older notebooks require that you cycle the battery continually, only working on AC power for as long as it takes to recharge the exhausted battery. Many newer models want you to fully discharge the battery around once a week, but otherwise don't care about leaving it plugged in the rest of the time, and newest designs don't care what you do as long as the laptop actually gets run on battery for a reasonable percentage of the time. If you think your battery is running down too fast, make sure you have enabled the aggressive power saving modes in software (usually accessed through Control Panel or the manufacturers icon) which dim the screen, slow the CPU, and let the hard drive spin down when unused. Also, keep in mind that the level of estimated battery life remaining that causes an onscreen alarm can be set by the user, and if your default setting is very conservative (between 10% and 20%), you may want to experiment with a lower level (between 3% and 5%) that will still give you time to save your work and shut down before the laptop goes into hibernation.
The first thing to check in cases of complete video failure is the power status, as detailed above. If you can always hear your laptop fan when you turn on the laptop and now you can't it's not a video failure, it's a power or mainboard failure. The next troubleshooting step is to connect an external monitor with a standard VGA connector, whether a CRT or an LCD. If your notebook won't light up the external monitor, it's extremely likely that either the motherboard or the internal video adapter (if it's not part of the mainboard) has failed. If the video adapter is a discrete component and you can find a replacement for under $100, it might be worth gambling on replacing, but it's almost never cost effective to replace a mainboard. There is a small chance that the internal connection to the external video port has coincidentally failed with the laptop's own video subsystem, but it's not all that likely.
If your screen brightness seems to flicker or sometimes is bright and sometimes almost fades out completely, even then the unit is plugged into the wall (don't get fooled by power saver mode), then you probably have a failing inverter or backlight. Between the two, the inverter is several times more likely to fail, it plays the role of the solid state ballast in modern fluorescent lights. The backlight itself is a CCFL (Cold Cathode Fluorescent Lamp) with a very long meant time between failure, while whole generations of inverters have been lemons on some laptop models, you can easily research your model on Google.
Ports and Power Connector
Laptops are sometimes plagued by internal failure of the physical connectors, like the modem or network port seems to be detached within the case, making it tough to get a good connection, or the power connector solder joint to the board breaks. The only way to fix these problems is to open up the body of the laptop, determine exactly what has broken, and do your best to restore it to the original condition, rather than just kludging it. The problem with kludging anything in a notebook is that the tolerances are so tight that your kludge might fail as soon as you snap the case back together. When soldering anything on a laptop board, use a fine tip iron and don't gamble on overheating the board and stripping away circuitry. Use a decent solder sucker to quickly clean up the old solder rather than fooling around with copper wick, and if you get the feeling you're taking to long, just stop and let it all cool down before trying again.